New rules to hasten delivery of balikbayan boxes

Metro Manila, Philippines- The government is now regulating and monitoring freight forwarding services, including a multi-agency complaints and tracking system, to help overseas workers report issues and follow up on the status of their packages.

The Department of Migrant Workers (DMW) said in a statement this was in response to numerous complaints about undelivered, delayed, or missing boxes, and growing concerns over fraudulent freight forwarding services.

The DMW, Bureau of Customs, and other key agencies signed a joint administrative order (JAO) on Monday, June 9, at the DMW central office, outlining a coordinated government effort to regulate sea cargo forwarders, protect workers from scams, and make their packages reach recipients safely and on time.

“This JAO is the product of sustained collaboration and strong legislative oversight,” said DMW Secretary Hans Leo J. Cacdac.

The program includes a nationwide public information campaign that will warn against using unaccredited cargo services and educate workers on their rights and available support.

The DMW said just last week, 2,500 boxes were recovered at the Port of Davao and are now set for free delivery to recipients in Mindanao.