Metro Manila, Philippines – The worldwide disruption of Microsoft products and services took its toll on government and private entities on Friday, Nov. 13.
The downtime of Microsoft applications caused major interruptions to integral services and communication channels across industries.
In an advisory, the Supreme Court said the outage affected the services of Philippine Judiciary 365 (PJ365), the cloud-based digital workspace and communication platform of the entire judiciary system, built on Microsoft 365.
Similarly, the National Privacy Commission said the outage has limited public access to its Exchange Online mailboxes.
The agency noted that all email inquiries received during the service interruption will be attended to once Microsoft 365 services are restored.
Meanwhile, Philippine Airlines said the outage prevented emails from reaching Outlook, Hotmail, and Live addresses, including e-tickets and flight update notifications.
As an alternative, the airline encouraged passengers to use other email addresses to receive e-tickets and flight updates.
The Polytechnic University of the Philippines advised its academic community to refrain from conducting repeated login attempts and to save important files locally until Microsoft services are restored. It also urged the use of secure alternative official communication channels.
In a post on X at 3:44 p.m., the tech giant said it is “seeing positive results for service stability and increased capacity as a result of our latest traffic optimization actions.”
It added that it is implementing actions more broadly across affected regions as it seeks to attain persistent recovery.
We’re seeing positive results for service stability and increased capacity as a result of our latest traffic optimization actions. We’re implementing these actions more broadly across affected regions as we seek to attain persistent recovery. A more comprehensive update can be found at MO1550821 in the Microsoft 365 admin center, as well as https://t.co/pYdahqxDv3 if the admin center is not available to you.
— Microsoft 365 Status (@MSFT365Status) November 13, 2026
Microsoft has attributed connectivity issues to “elevated load” on infrastructure in multiple regions.
