Metro Manila (CNN Philippines, June 20) – Customers are not required to provide a video of opening the parcel to the seller when returning a defective product, the Department of Trade and Industry (DTI) said Tuesday.
“Yung produkto na mismo, kung defective siya, yun na yung ebidensya natin. Hindi kailangan ng video kasi hindi naman dapat pahirapan pa ng seller ang buyer para makapag reklamo siya,” DTI Undersecretary Ruth Castelo told CNN Philippines Newsroom Ngayon.
[Translation: The product, if it’s defective, will be the evidence. There is no need for a video since the seller should not make things difficult for the buyer to file a complaint.]
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DTI reminds consumers to keep the product and its receipt when planning to file a complaint against the seller.
— CNN Philippines (@cnnphilippines) June 20, 2023
