Metro Manila (CNN Philippines, March 21) — The Metro Rail Transit-3 (MRT-3) management on Tuesday apologized to a commuter who detailed in a tweet how her laptop got damaged at one of the train station’s x-ray scanners.
The MRT-3 has already reached out to Ms. Columbres to apologize for the unfortunate incident and the manner by which the on-duty personnel failed to act with more compassion towards her. It is MRT-3’s policy for the employees to extend utmost courtesy and tolerance to all passengers at all times,” it said in a statement.In a series of tweets, Allana Columbres recounted that the MRT-3 personnel at the Taft station did not attend to her when she informed them that her bag containing her laptop got stuck in an x-ray scanner.She claimed that a security guard even announced through a megaphone, “Ilagay niyo po nang maayos yung bag niyo para di kayo matulad kay ate dito. [Put your bag in properly so you don’t end up like the woman here.]Kahit konting sympathy man lang sana [A little sympathy] would’ve been fine. But no, they didn’t care even for a while. I felt so bad for myself,” she said.’ ’12’: ‘contentWidth’: ‘fit-content’ ’embedCode’: ‘
Can’t even describe how bad I felt when I heard them say that. Kita sa video na ‘to na nakatalikod lang sila sakin, all three of them. Kahit konting sympathy man lang sana would’ve been fine. But no, they didn't care even for a while. I felt so bad for myself. pic.twitter.com/e3oLhSoHNE
— ALLANA (@allanamarieco) March 19, 2023
