Metro Manila, Philippines – Whenever families face insurance claims, they often expect complicated paperwork, delays, and frustration. But for Jhun Benedicto’s family, it meant one thing: a promise kept.
After Jhun lost his son, Dominic, grief was weighing heavily on their family. He and his daughter, Lora, braced themselves for the emotional and financial challenges that often come with such a loss. But on the same day they submitted the necessary paperwork, BDO Life notified them a few hours later that their insurance claim had been approved, and that the check would be ready for pickup the following day at their BDO branch. This totally unexpected development brought them immediate relief during a most difficult moment of their lives.
Love and protection
Dominic purchased a life insurance policy and named his sister, Lora, as beneficiary. It turned out to be Dominic’s final act of selflessness that reflected his desire to look after Lora’s future. Grateful for this support, Lora prepared herself for what she expected would be a lengthy claims process and weeks of waiting. As a long time non-life insurance practitioner himself, her father, Jhun, was familiar with how claims were typically handled, and the family expected a similar experience.
Instead, what they witnessed was compassion delivered with speed. The swift settlement helped them focus on healing and honoring Dominic’s memory without the added burden of financial uncertainty. For Lora, the insurance benefit was a lasting reminder of her brother’s love that continued even in his absence.
Relief in grief
Jhun and Lora walked into a BDO branch to submit the required claim documents on a Monday morning to their financial advisor (FA). By noon, they were notified that their claim had been approved. Later that same day, their FA advised them that the check would be ready for pick-up the following morning.
“Behind every claim is a family navigating one of the hardest moments of their lives. No amount of financial support can erase their pain. But when we settle claims promptly, we give families the space to grieve, to honor their loved one, and to begin moving forward. By fulfilling our promise, we help them chart their path ahead.” shared BDO Life president and CEO Renato Vergel de Dios.
For Jhun, the quick release of funds meant more than financial support. It was a reflection of Dominic’s sense of responsibility to provide for his sister, even after he was gone. “Thank you, BDO Life. This is customer service excellence in practice,” Jhun wrote in gratitude to the team.
A love to last
With BDO Life, insurance is more than a policy. It’s a promise kept, helping loved ones carry on with hope and ensuring they have a future worth living for, even when life feels most uncertain.
Continue protecting what matters most amid life’s uncertainties. Visit any BDO branch to talk to a BDO Life FA, or get a quote online on the BDO website to start building your plan B today.
