Metro Manila (CNN Philippines, August 11) — The Ninoy Aquino International Airport (NAIA) was named among the worst airports in Asia due to passengers forced to wait in long lines, according to a study by a vacation rental management firm.
Casago “analyzed passenger reviews about queuing times rated on a scale of 1 star to 5 stars on airlinequality.com, taking into consideration only airports with 20 or more passenger reviews.”
Based on the study, NAIA ranked 8th among the 10 worst airports to wait in the continent with only 18.11% of passengers highly approving the queuing time in the airport.
NAIA has been under a bad light in the past as some surveys tagged it as one of the worst airports for business class passengers and among the most stressful in Asia.
Meanwhile, the Kuwait International Airport only had 11.11% of reviews to achieve 4 to 5-star ratings, making it the worst in Asia in terms of waiting.
Singapore’s Changi International Airport, on the other hand, is considered the world’s best in giving smooth experience to passengers as 74.50% of travelers gave it 4 to 5 stars ratings in the travel website.
\”Despite being one of the largest transportation hubs in Asia and repeatedly ranking as one of the world’s busiest airports, Changi Airport has consistently been rated as the \”World’s Best Airport\” by Skytrax a dozen times,\” said Casago. \”It has also been rated as one of the world’s cleanest airports, something which is regularly referenced in its passenger reviews.\”
CNN Philippines has sought the comment of the Manila International Airport Authority.
Casago said that long queues in airports which cause waiting time for passengers is due to the continuous uptick in air travel.
\”Following two years of lockdown restrictions, airlines and airports worldwide struggled to meet the post-pandemic demand of 2022, resulting in a significant influx of travelers and leading to delays and bottlenecks in the form of long queues,\” the firm said.
