Metro Manila (CNN Philippines, December 28) — The National Telecommunications Commission (NTC) has ordered telecommunication companies to submit reports on issues that occurred on the first day of SIM registration.
“You are hereby directed to report to this Commission the incidents of incomplete registration, platform involved, number of subscribers affected, geographical area, and actions taken to address these issues, as well as actions taken to mitigate or eliminate future incidents of similar nature,” NTC Deputy Commissioner Ella Blanca Lopez said in a memorandum dated Dec. 27.
The NTC also said telcos shall submit their reports on or before Dec. 28.
On Tuesday, telcos started the SIM registration as mandated by the SIM Registration Act. In its early hours, however, Globe and Smart subscribers were greeted with server issues despite the companies’ assurance to the public that they are ready to accommodate the volume of registrants.
“The Commission has received information of numerous incidents involving unsuccessful or incomplete SIM registration from the general public,” the NTC said.
“There are also initial social media reports of registration sites being down or inaccessible to subscribers,” it added.
In a statement, Globe apologized to its subscribers, noting it discovered potential minor vulnerabilities in its microsite. The company also said measures were already implemented to ensure the privacy of subscribers’ data.
Cathy Yang, PLDT-Smart first vice president and corporate communications head, asked subscribers to be patient as they increase the capacity of their system.
Meanwhile, the first day of SIM registration for DITO subscribers was “generally smooth as promised,” the company said.
As of 8:50 a.m. Tuesday, the registration sites of Globe and Smart are already accessible.
