Metro Manila (CNN Philippines, May 9) — The country’s new top cop says quickly addressing concerns brought by the public to the police is a way to win their trust and is proof of effective policing.
“I always subscribe to the idea that effective and quick response is equivalent to effective policing… Maganda talaga na ang sumbong ng ating mga kababayan ay agad nating aksyunan,” said Philippine National Police Chief PLtGen Guillermo Eleazar in an exclusive interview with CNN Philippines Sunday.
[Translation: I always subscribe to the idea that effective and quick response is equivalent to effective policing… It would be good if police addressed the public’s complaints immediately and take action.]
President Rodrigo Duterte chose Eleazar to be the 26th chief of the organization and the sixth since he took office. He succeeds PGen Debold Sinas who reached mandatory retirement age on May 8.
Eleazar said the PNP would immediately take action on valid concerns with the help of an improved referral and complaint system.
“We will be introducing this improved referral and complaint system so that madali naming mamonitor ito, maipadala sa ating mga concerned police stations and immediately makapagfeedback tayo sa ating mga kababayan,” he said.
[Translation: We will be introducing this improved referral and complaint system so that we can easily monitor these, send it to our concerned police stations and immediately giove feedback to the public.]
Eleazar said trained representatives would take the calls and complaints filed via their social media pages and verify these before alerting authorities. He added all commanders, including himself, could keep an eye on how these cases develop.
Watch the one-on-one interview of PNP Chief LtGen Guillermo Eleazar at 7 p.m. on CNN Philippines and live on Facebook.
