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Meralco stretches ‘no disconnection’ policy until end-April

Signage for Manila Electric Co. (Meralco) is displayed outside the company’s headquarters in the Pasig City area of Manila, the Philippines.

Metro Manila (CNN Philippines, April 12) — The Manila Electric Co. on Monday assured that there will be no disconnection activities in its franchise area for the whole month of April as the NCR Plus is placed under modified enhanced community quarantine (MECQ).

“We will continue to put on hold all disconnection activities until April 30, 2021,” Ferdinand O. Geluz, first vice president and chief commercial officer of Meralco, said in a statement.

“We hope this extension will help lessen the burden of our customers and provide enough relief and time for them to settle their bills,” he also said.

It was late in March when Meralco halted its disconnection activities following the decision of the government to impose ECQ, the most stringent lockdown rules, in Metro Manila, Bulacan, Cavite, Laguna, and Rizal amid the surging cases of COVID-19.

On Sunday, Presidential Spokesperson Harry Roque announced that the Greater Manila area will shift to MECQ starting today (April 12) until April 30.

“Meralco business operations, including meter reading and bill delivery activities, will continue throughout the MECQ,” said Geluz.

“Our continued operations will ensure that actual consumption for the month will be billed accordingly,” he added. “But rest assured there will be strict implementation of health protocols in order to safeguard the health and safety of both customers and our personnel.”

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