Metro Manila (CNN Philippines, May 8) — Ride-hailing app Grab said it would not implement a ₱50 cancellation fee pending guidelines from the Land Transportation Franchising and Regulatory Board. (LTFRB).
Grab said in a statement on Wednesday that it agreed, together with other transport network companies (TNCs), to “maintain the status quo” until the government regulator issues guidelines with the assistance of a technical working group composed of TNC representatives.
The technical working group was created to discuss passenger and driver cancellation policies.
Grab, which now dominates the TNC market following its merger with United States-based Uber last year, also clarified that no cancellation fees have been charged or collected. It said it was set to implement the policy next week.
The company announced last week that it will update policies to address “unreasonable” cancellations by its drivers.
It sought to impose a cancellation fee on passengers who make excessive cancellations, who cancel five minutes after getting a ride, or if they fail to show up at the pick-up point within the allotted time.
It also said that drivers will receive appropriate sanctions if they go below the required completion rate, if they excessively ignore or cancel booking requests, and if they receive passenger complaints and low ratings.
Penalties include being locked out of the platform, suspension and banning.
Drivers who go “above and beyond,” meanwhile, will be able to use a tipping feature on the app for passengers to reward them.
